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Tag Archives: IT service management

The IT Service Management Processes and Activities, Roles and Responsibilities Job Description

By Gerard Blokdijk 167 pages | PDF | 2.060 KB | Download | Password: it Many organizations are looking to implement the ITIL processes as a way to improve the structure and quality of the business. This document describes the contents of the Roles & Responsibilities Workbook. The information found within the Workbook is based …

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Effective I.T Service Management

I.T issues affect everyone. Whether it’s a mix up at a government department delaying the payment of benefits/rebates or an air traffic control systems crash which causes inbound and outbound flights to be suspended at the nation’s airports, IT errors can have significant consequences. Even when the results of such failures aren’t life threatening they can have a massive financial impact upon the organisations concerned. Millions of dollars a year are lost due to IT problems. These losses accrue from waste, fines/penalties, decreases in productivity, the need to redo work that is lost and missed sales opportunities to name but a few. Consider your daily routine – You’re forced to skip breakfast because your ‘Wheaties’ flakes weren’t delivered with your online grocery order as the order picking printout at the central depot got jammed in a printer. Your commute into work was even more hellish than normal due to a …

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