Who you gonna call

Microsoft offers no-charge phone support for virus and spyware problems, and for other security-related questions for consumers.

Before you call, make sure to take these four steps to help protect your computer:

1. Keep your firewall turned on.
2. Keep your operating system up-to-date.
3. Useantivirus software.
4. Use antispyware software.

If you’re unsure if your antivirus software or anti-spyware software is up to date, you can get a free scan of your computer at the Windows Live OneCare Safety Center at
http://onecare.live.com/scan, if you’re still having trouble, you can call:

1-866-PCSafety or 1-866-727-2338
Support engineers are available 24 hours a day for the U.S. and Canada. For phone numbers outside of the U.S. and Canada, select your region

Note: Do not call with the same phone line that you use to connect to the Internet. You might have to connect to the Internet while you’re on the phone with the support engineer.