Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. That’s why it’s vital to take precautionary measures and continually evaluate security programs. “Having robust security in place means a better, safer, guest experience,” says Chad Callaghan, principal of Premises Liability Experts and AH&LA security consultant. “When department managers and other employees think more about safety and security, you can prevent a lot of theft and minimize dangers.”
Inadequate security has repercussions beyond guests losing belongings to theft. Hotels can be held liable for the criminal acts of third parties. Civil litigation against property owners and managers has become commonplace ever since Garzilli v. Howard Johnson. In this 1976 court case, the jury ruled in favor of singer Connie Francis, who had sued a Howard Johnson in New York for negligent security after being assaulted by an unknown man who entered her room through a sliding glass door. And hotels are still targets of lawsuits because of theft and injury.