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If you would like to recover a single mailbox on your production Exchange Server 2003 you are able to do so. You just have to add and configure the fifth storage group on your server – known as Recovery Storage Group and you will not have to configure your separate recovery server in an isolated …

If an administrator has deleted a user and with that its mailbox and within 30 days (by default) he discovers that this mailbox should not have been deleted, there is an easy way to reconnect the orphaned mailbox to a new user. The time line for not deleting an unconnected mailbox from the storage is 30 days by default and can be increased using a private storage system policy. The administrator can have a look into the private storage of the private storage where he will find all orphaned mailboxes with a red cross. The cleanup agent is the piece of software that regularly scans all mailboxes and checks, if there is a connection between a user object in Active Directory and a mailbox in the private information store. If there is not, it marks the mailbox for deletion. The retention time for the tombstoned mailbox now begins to run. …

Today Microsoft announced two new search servers: Microsoft Search Server 2008 and Microsoft Search Server 2008 Express. The interesting one is the Express version, since it’s free. A download is available warning: it’s beta software, although Microsoft says it’s close to final at www.microsoft.com/enterprisesearch/ Furthermore, the only difference between it and Search Server is that Search Server can be run on multiple servers for load balancing. This announcement is a game-changer, in terms of Microsoft’s relation to its arch competitor, Google, as well as the market in general. In several calls I had with reporters, I was asked, “Is this Microsoft playing catch up to the Google Search Appliance?” Sort of, but with a twist — while Microsoft is not offering a search appliance itself, it certainly expects its partners to do so. Interestingly, the Microsoft offering is more nuanced than the Google Search Appliance. The Google appliance pretty much …

Launching a new career, whether you’re just coming out of college or moving from another professional field, is daunting in itself. Combine that with moving into the technology industry, where everything seems to change every day, and the career aspiration can be viewed as both challenging and exciting. The key to career success is finding your niche and establishing career goals to strive for and accomplish. Today’s tech experts, whether it’s the help desk support team or the gurus designing advanced wireless networks, are playing critical roles in business. They are helping to expand the business, drive company efficiency and boost and enhance every aspect of a company. Along with the metamorphosis of the IT role in business, the continuing development and deployment of new technologies is creating new career roles as well. With the advent of the Web and e-commerce, the continual growth in communication capabilities and related networking …

The newest laptops are powerful, light, and thin enough to fit easily into the slenderest of carry-on baggage. This makes them a great accessory for flying or any other mode of travel, but also easier to lose or have stolen.It pays to be extra vigilant at airport security checkpoints where thieves know people can be flustered. You should also store your laptop in the seat in front of you, instead of in the overhead compartment when you fly. But even if you’re extra careful, it’s still possible to lose your laptop. If you spend some time securing your laptop before you go on the road, you could help keep your personal or financial information from falling into the wrong hands. Here are our top tips to help you secure the information on your laptop. Protect your information If you keep a lot of personal or financial information on your computer, …

After you install Windows Vista on your PC or you change the password of your user account, it is a good idea to create a password reset disk. This disk will be of great help if you forget your password for some reason. In this tutorial we will show you how to create such a disk and how to reset your password when needed. How to create the password reset disk In the Start Menu search box type the word “user”. One of the displayed results will be User Accounts. Click on it and the User Accounts Panel will open.

There are cases when, for different reasons, you might need to disable or enable the Windows Vista’s firewall. In this short tutorial we will show you how this can be done. Just follow the steps described below and you will be done in no time. The easiest way to find the Windows Vista Firewall is to type the word firewall in the Start Menu search box. You will see these two results: Windows Firewall with Advanced Security and Windows Firewall. Click on the second result and the main window of Windows Firewall will open.

Sometimes, simplicity is the best choice for both a technology solution and the corresponding tutorial that explains how to use the new solution. In this document, I will provide a clear, concise, systematic procedure for getting a Windows Server 2003-based PPTP VPN up and running. I’m using Windows Server 2003 with Service Pack 1 for this guide. To add the Remote Access/VPN Server role, go to Start | All Programs | Administrative Tools | Configure Your Server Wizard. The first screen of this wizard is for informational purposes only and, thus, is not shown here. Click Next. The same goes for the second screen, which just tells you some things you need to have completed before adding new roles to your server. On the third screen of the wizard, entitled Server Role, you’re presented with a list of available roles for your server along with column that indicates whether or …

Contact Center merupakan service channel yang paling strategis bagi perusahaan sebagai garda depan pelayanan dan akses informasi bagi pelanggan maupun non pelanggan. Untuk itu Indosat terus mengupayakan perbaikan dan pengembangan Contact Center yang berkelanjutan guna mendukung setiap penanganan komplain. Dengan semakin banyaknya telepon yang berulang (repetitive call) dan telepon yang tidak perlu (junk call, unnecessary call) yang mengakibatkan menurunnya performasi dan layanan bagi pelanggan khususnya untuk berbicara dgn Agent Contact Centre, maka dirasakan penting untuk memberlakukan sistem pembayaran (service charging) untuk menghubungi Agent contact center. Dengan demikian pemberlakuan sistem pembayaran ini merupakan salah satu upaya untuk perbaikan dan pengembangan serta peningkatan kualitas contact center. Pelanggan yang akan dikenakan biaya adalah pelanggan yang langsung terhubung ke Agent Contact Center (Layanan Direct To Agent). Sementara pelanggan yang tersambung ke IVR (Interactive Voice Response) tidak akan dikenakan biaya (gratis). Service Charging ini akan dikenakan pada pelanggan IM3 mulai bulan Januari 2008. Nomor Akses …